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Complete operational takeover of a 200 room hotel’s housekeeping and laundry departments, generating $250,000 in annual savings while improving guest satisfaction and stabilizing labor across three shifts.
Full outsourcing of housekeeping and laundry operations for a 200 room full service hotel. We assumed complete operational control, optimized three shift laundry production, and delivered $250,000 in annual savings while increasing Net Promoter Score and guest satisfaction ratings.
• Rising internal labor costs and overtime
• Inefficient three shift laundry operations
• Linen shrinkage and unstable par levels
• Inconsistent room inspection scores
• Guest cleanliness complaints
• Management time consumed by staffing issues
• Seasonal occupancy volatility
The hotel needed structure and accountability, not additional headcount.
• Full outsourcing of housekeeping, housemen, public areas, and laundry
• Executive level operational oversight
• Productivity benchmarks by room type
• Shift realignment during peak checkout windows
• Pounds per labor hour tracking in laundry
• Linen lifecycle and par level control
• Digital inspection and quality audits
• Seasonal labor optimization
Results:
$250,000 annual savings
Improved Net Promoter Score
Reduced overtime
Greater operational predictability
Multi year partnership stability
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