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Transforming 1.1 million square feet of government facilities from inconsistent service delivery to a benchmark of operational excellence and accountability.
Through disciplined supervision, technology integration, and standardized systems, DSC Solutions delivered measurable results that restored client confidence and set a new standard for municipal facility maintenance.
When DSC Solutions assumed responsibility for the Justice Center and surrounding administrative buildings, the portfolio was facing chronic underperformance. The existing contractor had struggled with staff coverage, compliance issues, and poor communication between the operations team and county representatives. Buildings were inconsistently maintained, inspection scores fluctuated, and confidence in the vendor had eroded..
DSC Solutions implemented a complete operational reset.
- Introduced centralized quality assurance through HubSpot service management and Echo AI feedback tracking, giving real-time visibility into each facility.
- Rebuilt staffing models, deploying cross-trained day porters and mobile response teams to address workload gaps across the 1.1 million sq. ft. footprint.
- Replaced outdated equipment and standardized chemicals, reducing supply waste by 15%.
- Established a supervisory rotation schedule with digital inspection audits to ensure accountability and performance consistency.
Within 90 days, DSC achieved a 99% compliance score and eliminated recurring deficiencies.
